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  • How do I redeem a promo Code?
    1. On your Checkout page, you’ll see the option to add a Discount Code. 2. Add the discount code and click on “Apply”. Please note: Discount codes are not applicable to on-sale products or Wholesale prices.
  • How do I place an order?
    Just go to our website Make sure to click “Enter, I am 18+ “ Click on “Shop Now” It will redirect you to a new page with all our products, Select the product you’d like to purchase. If you’d like to order multiple products, click on “add to cart” If not, click on “Buy Now”. It will then direct you to the Checkout page. Select the shipping option/Delivery Method. Add a payment method. It will then ask you to review and place the order. You may also contact our Customer Support for assistance by sending an email to or calling +1 (833) 517-0118 or inquire with our live chat agent by clicking “Chat with us”.
  • How do I sign up to get a discount on my first purchase?
    Just scroll down below from our home page and you’ll see the option on the lower right corner. Feel free to add your email address and you should get a discount on your first purchase!
  • Where do I redeem my Gift Card?
    Similar to redeeming a promo code, when you're at the checkout page, you'll find 'Redeem a gift card' located on the right side within the Order Summary section. This option is positioned just below 'Enter a promo code.' Simply click on 'Apply' after selecting it.
  • Are There Any Age Restrictions to Purchase Hemp-Derived CBD Products?
    Yes! This is definitely not for sale to minors. Click here for more information about Disclaimer.
  • Returns & Refund
    We will credit one returned unopened product per customer if the received package is postmarked within 30 days from receipt of the order and included with an RMA number obtained from customer service. If within 30 days customers complain about the product, a 30-50% refund may be issued. Refunds will be issued to the customer's credit card within 3 business days. No returns are credited after 30 days from receipt of the order. Any merchandise must be returned at the customer's expense and must have an RMA number marked on it. No returns are credited if they are not accompanied by an RMA number. No refunds will be issued for any used product. You may request an RMA and instructions on how to submit a return by emailing or calling +1 (833) 517-0118. Click here for more information about our Return Policy. Read more about our 60-day policy to see if your purchase qualifies for our hassle-free return.
  • Returns & Exchange Process
    In order to start a return or exchange process, you must fill out and submit the form as shown in the picture below. You may find the form through our Return Policy page. You may also contact our Customer Support for assistance by sending an email to calling +1 (833) 517-0118 or inquiring with our live chat agent by clicking “Chat with us”.
  • How can I track my order?
    To track your order you may need to sign up using the same information when you placed the order, or if you already have an account with us you may log in. Once you log in, click on the human icon in the upper right corner of the page. Then Click “My Orders”. You should see all the orders you placed in this section and the status of each. If you’re having trouble tracking your order, please feel free to contact our Customer support by sending an email to info@orgrannacbd.comor calling +1 (833) 517-0118 or inquire with our live chat agent by
  • Can I still modify my order once it’s placed?
    If you've placed an order and would like to modify the items, please contact our Customer Care team by emailing or calling +1 (833) 517-0118. If the order has not shipped, we can modify the order to your liking. If the order has shipped, you will then need to follow the return/exchange process.
  • What should I do if my order arrives incomplete?
    Document the Issue: Note down what items are missing from your order. It's also helpful to take pictures of the received package and any packing slips or invoices included. You may also Contact our Customer Support: Reach out to the provided email ( or call (+1 (833) 517-0118) immediately. Provide them with your order number and details regarding the missing items. Be clear and concise about what's missing and any other relevant information.
  • Can I still cancel after placing an order?
    As long as it’s not yet shipped we would be more than happy to assist you with your concern. You may contact us through the contact support option or by sending an email to ( you may also call us at (+1 (833) 517-0118).
  • How do I update my shipping address?
    You may address your shipping address by logging in and clicking the human icon on the upper right corner of the page. It should redirect you to a page that shows the addresses you added and there should be an option for you to edit your address or remove it. You may also edit the personal info in this section. Once you are done filling it out, just click on “Update Address”.
  • How to Update contact information?
    You may update your contact information by logging in to your account. Click the human icon on the upper right part of the page and click “My Account”. Fill out the necessary information. You may also update your phone number, full name, and email address. If you need assistance updating your account you may also email us at ( or call us at (+1 (833) 517-0118).
  • How are your products manufactured?
    Response: Our products are meticulously produced by our reliable manufacturing partner located in San Diego, CA, operating within a cutting-edge GMP Certified facility. We take great pride in exclusively utilizing domestically sourced ingredients to guarantee the utmost quality and safety for our customers.
  • Will I be overdosed if I take too much of your products?
    CBD (cannabidiol) is generally safe and non-intoxicating. While there's no known risk of a fatal overdose, very high CBD doses can cause side effects like dizziness, drowsiness, dry mouth, or changes in appetite. Your ideal dose depends on personal tolerance. To stay safe, follow the recommended dosage on your CBD product and consult a healthcare professional, especially for high doses or medical use. The type of CBD product and its concentration matter. Begin with a low dose, then slowly increase to meet your needs. Stick to dosing guidelines and choose reputable CBD products to avoid unwanted effects.
  • Are there harmful chemicals in your products?
    At Organna, we prioritize top-quality CBD products and your safety. We rigorously test each product batch at accredited third-party labs for transparency and quality assurance. You can access the Certificate of Analysis (COA) for each product you've bought or review the latest batch results before purchasing. Your well-being is our commitment.
  • Are these allowed for animals?
    Don't give human CBD products to pets without consulting a vet. Here's why: A. Dosage: Human CBD doses may not be safe for pets due to differences in sensitivity and weight. B. Ingredients: Some human CBD products contain ingredients that can harm animals, and others may have THC, which is toxic to pets. C. Quality: Pet-specific CBD products ensure safety and effectiveness, as CBD quality varies. D. Sensitivity: Pets react differently to CBD due to variations in their biology. Consult your vet for pet-safe CBD options and follow their dosage guidance for your pet's safety. Monitor your pet's response and stop use if any issues arise.
  • How to Store CBD Products?
    Store CBD products in a cool, dark place away from heat, light, and moisture.
  • How should I decide which product to purchase?
    Organna aims to fulfill our customers' needs by simplifying the process of finding the most suitable products. Each product is named according to its specific use; nonetheless, we highly recommend consulting your doctor before making a purchase. You may find all our products here.
  • Where can we find the dosage of CBD on each product?
    We have compiled a list below detailing the products and their respective dosages for your convenience, making it easier for you to review them all at once. Tunnel Tincture Vision - 1200mg CBD TOTAL 40mg/mL (1mL = 1 Dose. Dosing may vary) Calm & Serenity Tincture - ⚠️HIGH DOSE 2400mg CBD / 80mg per 1mL Rapid Recovery Tincture - 300mg CBD TOTAL 30 day supply. Recommended 10mg CBD per day (1 full dropper daily) Daily Clarity Tincture - 2400mg CBD TOTAL 30 day supply. Recommended 10mg CBD per day (1 dropper daily) Daily Wellness Gummies - 1000mg CBD TOTAL 20 day supply. Recommended 50mg CBD per day (1 gummy daily) Triple Action Immunity - (400mg Total Cannabinoids) 200mg CBD/200mg CBG TOTAL 20 day supply. Recommended 10mg CBD/10mg CBG per day (1-2 gummy daily) Sleep Support Gummies - 5mg CBD + 5mg Melatonin per gummy 20 day supply. Recommended Dose: 1 gummy daily. Can move up to 2 gummies if needed. Destress Gummies - 1000mg CBD TOTAL 20 day supply. Recommended 50 CBD per day (1 gummy daily)
  • What is hemp extract?
    Hemp extract is derived from all components of the hemp plant's leaves, flowers, and stems. The extract comprises cannabinoids, terpenes, fatty acids, flavonoids, vitamins, and nutrients. This liquid concentrate can be distilled to retain only specific compounds from the plant.
  • Is Hemp Extract Safe?
    According to our research, this ingredient is SAFE! Organna CBD only uses All-Natural ingredients in the formulation of our products.
  • What’s the difference between Hemp Extract and Hemp Seed Oil?
    Hemp extract is made using the entire hemp plant and its aerial parts. It contains many phytocannabinoids (including CBD), terpenes, and flavonoids. Hemp Seed Oil is a hemped-derived and often used in many foods, health and cosmetic products. It does not contain CBD and has not been found to hold any medicinal value. Also, Hemp seed oil is an extract of only the hemp plant's seeds
  • What’s the difference between Hemp and CBD?
    CBD (cannabidiol) and hemp extract are related but not the same thing. Here are the key differences: CBD (Cannabidiol): Compound: CBD is a specific compound found in the cannabis plant. It is one of many cannabinoids present in cannabis, and it's known for its potential therapeutic effects. Extraction: CBD can be extracted from various cannabis strains, including both hemp and marijuana. It's commonly derived from industrial hemp due to its higher CBD content and low THC levels. Legal Status: In many places, CBD derived from industrial hemp with less than 0.3% THC is legal, while CBD derived from marijuana might be subject to more stringent regulations due to higher THC content. Hemp Extract: Composition: Hemp extract is a broader term that refers to any extract derived from the hemp plant. This can include CBD but also other compounds such as other cannabinoids, terpenes, flavonoids, and more. THC Content: Hemp extract should legally contain less than 0.3% THC in the United States. However, it might also contain various cannabinoids, not just CBD. These extracts can be full-spectrum, broad-spectrum, or isolate. Full-spectrum extracts contain multiple cannabinoids, including CBD and a small amount of THC, while broad-spectrum contains various cannabinoids but no THC, and isolates contain only CBD. CBD is one component of hemp extract, but hemp extract can contain a wider array of compounds from the hemp plant. Depending on the extraction process, it can either retain the full spectrum of compounds or isolate specific elements like CBD. When you're shopping for CBD products, it's essential to check labels to understand whether it's pure CBD isolate or a full-spectrum/broad-spectrum product containing additional compounds. The quality and effectiveness of these products can vary based on the extraction method and the presence of other cannabinoids and compounds.
  • How can I contact Customer Support?
    Click the following link to contact our Customer Support. Email Us 24/7 at, we respond with frequently asked questions immediately and live operator response within 8-12 business hours. ​ Customer Service Phone: +1 (833) 517-0118 ​ Hours of Operation: Mon-Fri : 9 am-6 pm (PST) Sat-Sun: 9 am-6 pm (PST) Return Address: Organna LLC 2704 X Street Sacramento CA 95818 *We are closed on Christmas day, New Year's Day, July 4th, Memorial Day, Easter, and Labor Day.
  • Are your products Tested?
    Organna CBD is committed to providing full transparency from outlined details on each ingredient used in our formulations to a full lab test on all CBD used in our product manufacturing. The results of a lab test are called a Certificate of Analysis, or COA and are performed by 3rd party certified laboratories.
  • What does COA mean?
    Coa means Certificate of Analysis - It helps to certify that a manufacturer’s products are grown, extracted, and manufactured to specification. The COA will reveal the exact quantity of each specific cannabinoid, terpene, and other compounds found in each product, such as CBD. Click here to learn more about What does COA mean.
  • Where can I find a Certificate of Analysis for my Organna Product?
    Organna CBD is committed to providing a fully transparent experience when using and researching our ingredients, product sources, laboratory test results, and everything in between. Each Lab result has been performed by a Certified 3rd Party lab and is available for your viewing through our COA Database. Keep in mind, that a single SKU may have multiple batch numbers. Make sure you enter or look up the Batch ID # that is labeled on your product's label. ​ Each product sold by Organna CBD will have a corresponding Certificate of Analysis that can be accessed through our COA database search. Each BatchID# will lead to a dedicated page containing additional information on the particular batch of products, ingredient profiles, terpene profiles, product uses, and quality control methods. Please click the following link and scroll down to see instructions to find your COA.
  • What is Cannabidiol (CBD)?
    Cannabidiol or CBD for short, is non-intoxicating phytocannabinoid and is a natural compound found in the hemp plants. Research shows significant potential for phytocannabinoids to support general health & Wellness. Click here to Learn more about What is CBD .
  • What Benefits can I get from CBD?
    Pain relief: CBD is known for its potential analgesic properties, offering relief from pain, including chronic conditions such as arthritis. Anxiety and stress reduction: Some studies indicate that CBD might help reduce anxiety and stress, promoting a sense of calm. Neuroprotective properties: There's ongoing research on CBD's potential to protect the nervous system, which might be beneficial for conditions such as epilepsy and multiple sclerosis. Anti-inflammatory effects: CBD may help reduce inflammation in the body, which could be useful in managing conditions associated with inflammation. Sleep improvement: Some individuals report that CBD helps improve the quality of their sleep, potentially by reducing insomnia or promoting relaxation. However, the effectiveness varies, depending on the pain type, CBD dosage, and individual response. Consult a healthcare professional for guidance on dosing and product choice to ensure safety and effectiveness. CBD is available in various forms, including oils, tinctures, gummies, capsules, and topical products like creams and lotions. It's essential to note that the regulatory status of CBD products varies from country to country, and its legal status may differ based on local laws and regulations. Click here to learn more about What benefits can I get from CBD.
  • Are you planning to sell CBD for Pets?
    Certainly! We don’t have a specific date as of yet but we’re definitely planning to, very soon!
  • Will my drug test result show positive if I use Organna CBD Products?
    Standard drug tests typically check for THC, the psychoactive compound in cannabis, not CBD. However, some CBD products, especially full-spectrum ones, contain trace amounts of THC (usually below 0.3%). These small amounts can, in rare cases, accumulate and lead to a positive THC test result with regular and high-dose use. The quality of CBD products varies, and mislabeling or inaccurate THC content can occur. To minimize the risk of a positive drug test: A. Buy CBD from reputable sources with third-party lab testing for accurate THC labeling. B. Choose CBD isolate or broad-spectrum products with minimal or no THC. C. Be cautious with CBD frequency and dosage.
  • Are your products Legal?
    CBD's legality varies by location. In the US, CBD from hemp (under 0.3% THC) is legal nationwide due to the 2018 Farm Bill. CBD from high-THC marijuana is subject to state laws. Internationally, laws differ; some countries allow CBD, others have stricter rules. The EU permits CBD under 0.2% THC but rules vary among member states. Check your local authorities for the latest CBD laws as they can change over time.
  • What is the difference between the full spectrum and the broad spectrum?
    Full-spectrum and broad-spectrum CBD oils differ in their cannabinoid content and potential effects. Full-spectrum contains various cannabinoids, including a small amount of THC, alongside other natural plant compounds, potentially offering a synergistic effect. However, its THC content might lead to legal restrictions and mild psychoactive effects. Broad-spectrum is similar but with THC removed to non-detectable levels, aiming to provide benefits without THC's effects or legal concerns. Your choice depends on personal preferences, local laws, and therapeutic goals. Checking labels and lab tests is crucial to ensure the product aligns with your cannabinoid needs or THC avoidance.
  • What type of CBD products do you currently sell?
    We currently sell CBD in the form of Gummies and Tinctures. However, Our scientists are working hard to perfect our new line of CBD products.
  • How do I get notified once new products are released?
    We made sure that our loved customers will be notified once the products are ready for order. Scroll down a little bit from our home page and you should see our collections. Click on the product that you’d like to be notified of. Add your email address in the space provided.
  • How do I sign up with Organna?
    Just click on “log in” on the upper right corner of the page. Fill out the necessary information including your birthdate. Please be advised that you should be 21+. You may also contact our Customer Support for assistance by sending an email to calling +1 (833) 517-0118 or inquiring with our live chat agent by clicking “Chat with us”.
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